Shipping Policy
Thank you for visiting and shopping at Kates-Boylston.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. FREE shipping on any order over $100.
| Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| USPS | 3-5 Business Days | Calculated at Checkout |
| UPS Two Days* | 2 Business Days | $15.95 Estimate |
| UPS Overnight* | 1-2 Business Days | $24.95 Estimate |
* Overnight and Two day delivery is only available for orders with a delivery address within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Kates-Boylston ships to addresses within the U.S., and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped. If you have shipped using two-day or overnight shipping, your emails will also contain your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Kates-Boylston is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Kates-Boylston is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship Internationally by USPS. We can ship overnight or two-day. Shipping times vary based on location and we can not be responsible for shipping delays when shipping outside of the United States.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
